Shipping & Returns

Singapore Orders

Normal Mail

Free normal mail by Singpost with purchase of SGD 30. Levupets will not be responsible in the event that a normal mail parcel goes missing.

Tracked Mail

Reduced delivery rate with purchase of SGD 30

Free tracked delivery by Singpost with purchase of SGD 60

Courier Delivery

Reduced delivery rate with purchase of SGD 40

Free delivery by Qxpress with purchase of SGD 85

International Orders

Malaysia

Reduced delivery rate with purchase of SGD 40

Free delivery with purchase of $90

Rest of the World

Reduced delivery rate with purchase of SGD 120

Free delivery ​with purchase of SGD 180

Customs and Taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Return Policy

Returns and Exchanges

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

Cancellation

Contact me within: 24 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Digital downloads

  • Items on sale

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.