Shipping & Returns

SHIPPING POLICY

Normal Mail (Singapore only)

Free normal mail with purchase of SGD25. Levupets will not be responsible in the event that a normal mail parcel goes missing.

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Tracked Mail

Free courier delivery with purchase of SGD60 (Singapore), SGD80 (Malaysia) or SGD120 (International). A tracking code will be sent to you when mailing out your order.

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Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Return & Exchange Policy

Returns and Exchanges

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

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Cancellation

Contact me within: 24 hours of purchase

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The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Digital downloads

  • Items on sale

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.