Our Policies
Shipping Policy
Singpost Normal Mail (Domestic only)
Free normal mail with purchase of SGD20. Levupets will not be responsible in the event that a normal mail parcel goes missing.
Courier Delivery (Domestic & International)
Free courier delivery with purchase of SGD60 (Singapore) or SGD120 (International). A tracking code will be sent to you when mailing out your order.
Processing time
Please refer to individual products for exact waiting time.
Estimated shipping times
Singapore: 2-7 days
North America: 2-4 weeks
Europe: 2-3 weeks
Australia, New Zealand and Oceania: 1-2 weeks
Asia Pacific: 1-2 weeks
Latin America and the Caribbean: 2-3 weeks
North Africa and the Middle East: 2-4 weeks
Sub-Saharan Africa: 2-4 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Return & Exchange Policy
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
-
Custom or personalised orders
-
Digital downloads
-
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.