Our Policies

Shipping Policy

Singpost Normal Mail (Domestic only)

Free normal mail with purchase of SGD20. Levupets will not be responsible in the event that a normal mail parcel goes missing.

 

Courier Delivery (Domestic & International)

Free courier delivery with purchase of SGD60 (Singapore) or SGD120 (International). A tracking code will be sent to you when mailing out your order.

Processing time

Please refer to individual products for exact waiting time.

Estimated shipping times

Singapore: 2-7 days

North America: 2-4 weeks

Europe: 2-3 weeks

Australia, New Zealand and Oceania: 1-2 weeks

Asia Pacific: 1-2 weeks

Latin America and the Caribbean: 2-3 weeks

North Africa and the Middle East: 2-4 weeks

Sub-Saharan Africa: 2-4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Return & Exchange Policy

I gladly accept returns, exchanges and cancellations

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Digital downloads

  • Items on sale

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Disclaimer

Please note that I do have dogs at home, and they occasionally come into contact with the products when they forcibly demand my attention. If you have any allergies, or require any special care with your product, please leave me a message when checking out and I will be sure to work on your order with them out of the area.
Important: At no point do the dogs' nose or saliva touch the fabrics.

© 2020 BY LEVUPETS