Shipping & Returns
Normal Mail (Singapore only)
Free normal mail with purchase of SGD25. Levupets will not be responsible in the event that a normal mail parcel goes missing.
Free courier delivery with purchase of SGD60 (Singapore), SGD80 (Malaysia) or SGD120 (International). A tracking code will be sent to you when mailing out your order.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Return & Exchange Policy
Returns and Exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Contact me within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.